Rcstars Industrial (Shenzhen) Co., LTD.
EMAIL US

Rcstars' Warranty Information

All Rcstars products are warranted for 1 year from the date of purchase and will be determined by Shenzhen Rcstars Technology Co.LTD. This warranty is confined to the first customer and is non-transferable.


rcstars-warranty-service-form.webp

Rcstars Digital Signage Service Procedure

Service Procedure

1. The customer must have the model#, serial #, and purchase date.

2. Our Technical support team will attempt to correct any minor issues that might be causing the product failure for customers beforehand to help customers keep the products in use.

3. If the technical service is unable to resolve the issue, an RMA Number will be issued. Under this option, the customer returns the defective monitor for repair and return.

4. Please note that the customer will be held solely responsible for shipping damage that occurs due to the use of any packaging material other than the standard RCSTARS package. If the customer no longer has the original packaging the customer shall obtain the proper package.

Rcstars Digital Signage Out-of-Warranty Service

Out-of-Warranty Service

RCSTARS will continue to service its products, even after the standard warranty ends, In the event that a product fails outside of the warranty period, we will provide you with various repair options available including cost.

Warranty Exclusions

1. This warranty shall be valid for the 1 year warranty period.

2. This warranty is limited to original products supplied by RCSTARS and shall not be construed to apply to the simultaneous and/or interdependent operation of this equipment with devices(hardware or software) supplied by others.

3. Warranty service shall be void if there is any damage or malfunction due to misuse, abuse, tampering, physical breakage, unauthorized modification of the product, improper packaging, transportation, weather, extreme temperatures, solar radiation, external electrical faults, liquid spills, lightning shocks, failure to follow the operation or maintenance instructions. In addition, damage by water, sand/corrosion damages, scratches in use, abrasions or damage to the external housings, and damage from connectors or cables will be presumed to have resulted from misuse and will not be covered by warranty service.

4. Warranty service doesn't apply to expendable parts which require regular replacement during the usage of the product.

5. Upon the expiration of the applicable warranty period, Rostars' warranty liability shall cease and terminate.


rcstars-warranty-exclusions.jpg

Popular Digital Signage Display
Keep Eyes On Rcstars
The Rise of Curved Digital Signage: Advantages and Applications
06.27
2024
The Rise of Curved Digital Signage: Advantages and Applications
With the development of science and technology and the increase of market demand, a variety of creative novelty curved digital signage also continue to emerge. Traditional digital signage is mostly fl...
MORE+
06.19
2024
Thanks for Visiting Us at InfoComm2024!
Our ParticipationAs a flagship event in the audiovisual and information communication technology sectors in North America, the InfoComm exhibition gathers innovative thinkers, industry pioneers, and t...
06.15
2024
Factors to Consider When Choosing an Outdoor LCD Advertising Player
In today's digital era, advertising player has become one of the most important tools for business promotion and brand publicity. With the continuous construction of smart cities, it is in increas...
06.04
2024
2024 Dragon Boat Festival Holiday Notice and Wishes
The Dragon Boat Festival is approaching. RCSTARS will be closed from June 8th to June 10th and will resume normal operations on June 11th. During this festival that symbolizes health and happiness, RC...
1/F, 1ND Bldg, 3/6/7/F, 2ND Bldg, Senyang High-Tech Park, No.7 Road, Guangming District, Shenzhen, China, 518106
Fiona@rcstarsgroup.com
+86-0755-86299415